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  2. digiFLUX Support

digiFLUX Support

Willkommen im digiFLUX Support! Wählen Sie eine passende Option, um Ihre Anfrage schnell und einfach zu erfassen.

Für telefonische Rückfragen steht Ihnen der digiFLUX Support unter Tel. +41 43 206 02 17 zur Verfügung (Mo–Fr, 07:00–18:00 Uhr).

  • Themen rund um digiFLUX (für Anwendende)

    Ich möchte eine Nutzerrückmeldung zur digiFLUX-Software geben, Ich habe eine Frage zu meinen Pflichten im Rahmen der Mitteilungspflicht, Ich habe ein technisches Problem mit digiFLUX oder benötige Unterstützung, Ich möchte einen technischen User für die digiFLUX-API beantragen
  • Meldungen von Produkten für den digiFLUX-Produktkatalog (für Inverkehrbringende)

    Ich möchte meine Kraftfutter-Produkte in digiFLUX erfassen, Ich möchte Handelsprodukte, die als Stückgut mit Strichcode vertrieben werden, in digiFLUX-System erfassen
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